Need help?
We're here to answer any questions about quotes, label generation, CFDI invoicing, store integrations and anything related to your shipments.
Support email
We reply within 24 business hours.
Business hours
Monday to Friday, 9:00 to 18:00 (Mexico City time).
Saturdays, 10:00 to 14:00.
For customers with a connected store
If your question is about integrating with Shopify, Tiendanube, WooCommerce or another platform, please include in your email:
- Store name and platform.
- Screenshots of the error, if applicable.
- Related order or tracking number.
Carrier claims
For claims on lost or damaged shipments (FedEx, Estafeta, DHL, UPS, Paquetexpress, etc.), start the process by sending us:
- Tracking number.
- Description of the problem.
- Photographic evidence, if applicable.
We handle the claim with the corresponding carrier and keep you posted on its progress.